Tel: 0481 460 583

Email: info@cascadeandbloom.com.au

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Frequently Asked Questions

What services does Cascade and Bloom Offer?

At Cascade and Bloom we hire out giant flower props for any event, some of which are available for DIY. We are continuously creating new whimsical props to add to our collection so make sure you follow us on Facebook to keep up to date with our latest inventory!!

 

 

Where are you located?

As Cascade and Bloom is a new and budding business, we currently use a storage facility on the north side of Brisbane to store our wondrous giant flower props we have for hire.  If you would like to view our collection, we can arrange a time to meet with you at the storage facility to view the props in person.

 

Can I view your giant flower props in person?

Yes! Please contact us to arrange a viewing of our beautiful flowers.

 

What are your business hours?

Our business hours are from 9:00am till 4:30pm, Monday to Friday please feel free to call during these hours. Pickups and drop offs are only on Thursdays and Mondays.

 

What is your standard prop hire period?

Standard hire is 3 days, pickup Thursday and return Monday. For items being delivered they will be picked up same day or following day depending on our arrangement.

 

How do I order?

Please contact us by phone or email to book in your hire. Once your hire is confirmed we will email you through a quote and a hire rental agreement for signing.

 

When do I pay for my hire items?

Upon signing and returning the rental agreement, a deposit of 25% will be required to secure your booking, another 25% is required to be paid 28days prior to your event, and the remaining 50% is required to be paid 14 days prior to your event date. Your booking is not confirmed until the hire agreement has been signed and returned, and the deposit has been paid.

 

PLEASE NOTE: The prop items will not be delivered unless payment has been made in full.

 

 

Do you have a minimum order?

Yes. There is a minimum order of $300.

 

 

What are your delivery, setup and collection fees?

Cascade and Bloom will deliver, set up and pack down the props. The fees are calculated per event and are in addition to the hire cost of your props. There are many factors that will determine the cost which we have listed below.

 

  • Size of vehicle required

  • Travel Required (time, petrol, tolls)

  • Accessibility and Location

  • Time to unpack and unload the truck, to and from the storage facility

  • After hours collection times 

  • Sundays and Public Holidays will attract a higher charge

What happens if it rains?

In the event of rain or strong winds, all props must be moved indoors.  We reserve the right not to set up our props if the weather looks like it will damage our props in any way.  There will be no refund if this occurs. However, we will do everything possible to move the prop/s to a location sheltered from weather. Water or strong winds will damage our props beyond repair and the replacement cost for each damaged item will be payable. A list of replacement costs is available upon request.

 

There will be no refunds due to bad weather and being unable to use our props. Please take this into consideration when planning your event. Have a backup venue planned well in advance so that you can still use our beautiful giant flowers at your event.

 

 

Do you require a bond?

A 5% bond is required which will be refunded within 7 days of the props being returned. However, if items are returned unclean, broken or substantially damaged, the hirer will forfeit the bond to the owner.  The hirer will be billed for any cost for loss or damage that occurs above the bond amount.

 

What happens if something is lost/damaged or unreturned?

In the rare circumstance that this may happen, full replacement cost will be payable.  You will be notified by phone and email and the replacement cost must be paid within 7 days. The replacement cost will be provided with your hire agreement.